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Complaints Handling

About

Complaints Procedure


We aim to provide an excellent service to all our customers. However, we know that very occasionally things can go wrong. If you are ever unhappy with our service, please tell us.
 

How to make a Complaint

You can make contact in writing (post or email) or by telephone. The contact details are:
 

Complaints Manager

Benchmark Capital

Broadlands Business Campus

Langhurst Wood Road

Horsham

West Sussex

RH12 4QP

 

Tel: 01403 334455

Email: complaints@benchmarkcapital.co.uk
 

How we will handle your complaint

  • We will promptly acknowledge receipt of your complaint in writing.

  • Your complaint will be impartially and thoroughly investigated by us.

  • We will keep you updated on the progress of our investigation.

  • We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can’t do this, we will tell you why this hasn’t been possible and explain the next steps that you can take.


Financial Ombudsman Service

If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within eight weeks. Their contact details are as follows:
 

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

 

Tel: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk
 

The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk

 

Pebble Independent Financial Services Ltd is an Appointed Representative of Best Practice IFA Group Limited which is authorised and regulated by the Financial Conduct Authority, the registration number is 223112. Registered office: Broadlands Business Campus, Langhurst Wood Road, Horsham, West Sussex, RH12 4QP. Registered in England and Wales No 04490633.
 

Pebble Independent Financial Services Ltd is entered on the FCA register (https://register.fca.org.uk/) under reference 454387.


Pebble Independent Financial Services Ltd is not responsible for the accuracy of the information contained within any linked site.

Get in touch

Call us today to arrange a no-obligation meeting at our expense

Contact
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Pebble Financial are an independent, whole of market, Financial Planning and Wealth Management advice firm.

136 Beach Green, Shoreham,

West Sussex, BN43 5YA

​

01273 525080

info@pebble-financial.co.uk

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Privacy Notice  |  Fair Value Statement  |  Complaints Handling

​© 2026 · Pebble IFS Ltd · Pebble Financial All rights reserved. The guidance and/or advice contained within this website are subject to the UK regulatory regime, and are therefore targeted at consumers based in the UK. Pebble Independent Financial Services Ltd is an appointed representative of Best Practice IFA Group Ltd, registration number 223112 which is authorised and regulated by the Financial Conduct Authority. 

Pebble Independent Financial Services Ltd is registered in England, no. 5861771.  Registered office 2nd Floor, Preston Park House, South Road, Brighton, East Sussex, England, BN1 6SB. 
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren't able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk.

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