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Stone Tower

Complaints Handling

About

How to make a Complaint

You can contact us in writing (post or email) or by telephone. Our contact details are:

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Complaints Manager

136 Beach Green,

Shoreham,

West Sussex,

BN43 5YA

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Tel: 01273 525080

Email: info@pebble-financial.co.uk

 

How we will handle your complaint

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  • We will promptly acknowledge receipt of your complaint in writing.

  • Your complaint will be impartially and thoroughly investigated by us.

  • We will keep you updated on the progress of our investigation.

  • We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can’t do this, we will tell you why this hasn’t been possible, and explain the next steps that you can take.

 

Financial Ombudsman Service

 

If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within eight weeks.

 

Their contact details are:

 

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

 

Tel: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Get in touch

Call us today to arrange a no-obligation meeting at our expense

Contact
Pebble Financial Logo 2024 Inverted

Pebble Financial are an independent, whole of market, Financial Planning and Wealth Management advice firm.

136 Beach Green, Shoreham,

West Sussex, BN43 5YA

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01273 525080

info@pebble-financial.co.uk

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Risk Warning - Your home may be repossessed if you do not keep up repayments on your mortgage or any other loan secured upon it. Commercial finance is not regulated by the FCA. Equity release will reduce the value of your estate, and may also affect your entitlement to means-tested benefits.  Please note that with investments the value may not be guaranteed and you could potentially get back less than originally invested.

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© 2024 · Pebble IFS Ltd · Pebble Financial All rights reserved. The guidance and/or advice contained within this website are subject to the UK regulatory regime, and are therefore targeted at consumers based in the UK. Pebble Independent Financial Services Ltd is an appointed representative of Best Practice IFA Group Ltd, registration number 223112 which is authorised and regulated by the Financial Conduct Authority.  Pebble Independent Financial Services Ltd is registered in England, no. 5861771.  Registered office Suite 20, Basepoint Business Centre, Little High Street, Shoreham-by-Sea, West Sussex BN43 5EG.

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