Complaints Handling

You can contact us in writing (post or email) or by telephone. Our contact details are:

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Complaints Manager

136 Beach Green,

Shoreham,

West Sussex,

BN43 5YA

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Tel: 01273 525080

Email: info@pebble-financial.co.uk

 

How we will handle your complaint

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• We will promptly acknowledge receipt of your complaint in writing.

• Your complaint will be impartially and thoroughly investigated by us.

• We will keep you updated on the progress of our investigation.

• We will provide you with a letter detailing the outcome of our investigations within eight weeks. If we can’t do this, we will tell you why this hasn’t been possible, and explain the next steps that you can take.

 

Financial Ombudsman Service

 

If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within eight weeks.

 

Their contact details are:

 

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

 

Tel: 0800 023 4567

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk